Access to and use of this site is provided by the British Veterinary Nursing Association (BVNA) and is subject to the following terms and conditions;

  1. By using the BVNA website, you agree to be legally bound by these terms, which shall take effect immediately on your first use of the site. If you do not agree to be legally bound by all the following terms, please do not access or use the site.

2. The BVNA may change these terms at any time. Please review these terms regularly to ensure you are aware of any changes made. Your continued use of the site after changes means you agree to be legally bound by these terms as they are updated. Users will be notified of any changes.

Use of the BVNA website

3. You may not copy, republish, download, post, or otherwise use BVNA Site Content in any way except for Permitted Use. You also agree not to adapt or alter any Site Content except for Permitted Use. Any other use of Site Content requires the prior written permission of the BVNA.

4. You agree to use the BVNA website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the BVNA site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within this site.


5. The BVNA endeavours to ensure that Site Content is accurate. Site Content is for general guidance only and is provided without any representations or any kind of warranty made, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

6. The BVNA will not be liable for any damages, including indirect or consequential damages, or any damages arising from use or loss of use, data or profits, whether in contract, negligence or other tortious action, arising from or in connection with the use of this site and the Site Contents.

7. The BVNA does not warrant that functions contained in the contents of this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs.

8. The BVNA is not liable for any content, discussions or private messages sent within the BVNA community.

Intellectual property

9. The names, images and logos identifying the BVNA or third parties and their products and services are subject to copyright, design rights and trademarks of the BVNA and third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of the BVNA or any other third party.

Contributions to this site

10. Where you are invited to submit any contribution to the BVNA website you agree, by submitting your contribution, to grant the BVNA a right and license to use, reproduce, modify, adapt, publish, distribute and exercise all copyright and publicity rights with respect to your contribution worldwide and to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in the BVNA’s Privacy Policy. If you do not want to grant the BVNA the rights set out above, please do not submit your contribution to the BVNA website.

11. Further to paragraph 10, by submitting your contribution to the BVNA website, you:

11.1 warrant that your contribution;

11.1.1 is your own original work and that you have the right to make it available to the BVNA

11.1.2 is not defamatory

11.1.3 Does not infringe any law; and

11.2 agree to indemnify the BVNA against all legal fees, damages and other expenses that may be incurred by the BVNA as a result of your breach of the above warranty; and

11.3 waive any moral rights in your contribution for the purposes of its submission to and publication on this site and the purposes specified above

Links to other sites

12. This site contains links to other related Internet sites. You might find these links useful, but we cannot take responsibility for their content as we have no control over linked pages. We do not endorse any other organisations, products, websites or services mentioned on this site unless otherwise stated. We cannot be held responsible for any advice or recommendations obtained from these links and anyone accessing these links from our website does so on this understanding.


13. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal or invalid, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

14. These terms shall be governed by and interpreted in accordance with the laws of England and Wales.

15. The website for BVNA’s journals is provided by Taylor & Francis. Details to enable you to login will be shared with this company to make usability and member experience across BVNA’s website as straightforward as possible. The details will be used for no purpose other than creating a parallel login.


16. In this agreement, unless the context otherwise requires: “Account Information” means your username and password.

“Permitted Use” means use within the business included within your current subscription to BVNA, but does not include disclosure to persons who are not members of BVNA.

“Site Content” means the content of the BVNA website, including data, information, names, images, pictures, logos and icons regarding or relating to the BVNA.

The BVNA website is for our members to engage in a professional and friendly manner. By participating in the BVNA community, you agree to follow the standards and guidelines as laid out in this document.

If you are a member involved in the BVNA community, it is important you read and agree to the following policy. If you do not agree, do not become part of the BVNA community.

Guidelines – Posting to forums and sending private messages

The BVNA is committed to creating a non-discriminatory, respectful and supportive online community for our members.

While using the BVNA website you must not;

• post any material which may cause offence or is illegal. The result in doing so will be immediate and permanent removal from all areas of the community and possible legal action
• breach any terms and conditions
• knowingly post false, inaccurate or misleading content.
• post abusive or insulting comments or messages, this will not be tolerated on the BVNA community. Harassment can be described as unwanted conduct or attacking other members of the community
• post spam
• distribute viruses or any other technologies that may harm the community
• collect other members details without their consent
• post any copyrighted material unless the copyright is owned by you
• make comments on an individual’s view point, products or companies unless they are objective and fair
• incite hatred on the basis of race, religion, gender, nationality, sexuality or personal characteristic
• call into account a person’s professional standing, swear, or make obscene or vulgar comments
• advertise products or services
• falsely claim to represent a person or organisation
• invade people’s privacy by posting their private addresses, phone numbers, emails or other personal details
• deliberately attempt to embarrass alarm, intimidate or annoy any other member of the BVNA community
• post messages that are unrelated to the online forums
• do anything to jeopardise the integrity of the internet or the BVNA’s IT systems, by introducing viruses, Trojans, worms or any other damaging code into the system

BVNA provides the BVNA community in good faith as a resource to network and debate with fellow community members.

If a post violates the forum rules, it will be deleted and returned to the participant with a warning, along with reference to the broken rules.

If a participant continues to breaks the rules after warnings, they will be banned from using the BVNA community.


Cyberbullying can be defined as using “…the Internet, cell phones or other devices to send or post text or images intended to hurt, embarrass or intimidate another person.”

Any posts making community members the subject of ridicule in forums, and posting false statements will not be tolerated.

In using our discussion forums and private messaging you;

• acknowledge that all information posted on any forum or private message is the sole responsibility of the person from which such content originated
• understand that this means that you are entirely responsible for all content that you upload, post or email via the forums
• understand that BVNA does not control the content posted via the forums and does not guarantee the accuracy or quality of the content
• understand that under no circumstances will BVNA be liable in any way for any content, including, but not limited to, any errors in any content, or for any loss or damage incurred as a result of the use of any content posted via the forums

The BVNA will not;

• be liable for any posts made or messages sent by members on the community. Members are responsible for their own words and uploads.


The BVNA will not sell or distribute your personal information to third parties for any marketing without your explicit consent.

Username and Passwords

Access to the site requires you to use an identity, a “username”, and password (together referred to as “Account Information”). You are entirely responsible for maintaining the confidentiality of your Account Information and for any activity that occurs under your account.


You are granted access to the BVNA community site conditional on your agreement to indemnify the BVNA and not to hold it liable in any way for the results of any action you may take based on the material on this or linked sites.

The information on this website is applicable in the UK. Other countries may have different regulations. If accessing this website from outside the UK, check locally for information specific to that country.

We will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website.

You are responsible for protecting the security and integrity of your system and data. We make no claim that this website is free from viruses or other computer or data corrupting or damaging material.


BVNA reserves the right to remove content that community members may find objectionable. This includes postings, attachments or other member created content.


Any member who complains to the BVNA about harassment or notifies the BVNA of violations of the terms and conditions in the BVNA community will be taken seriously and their complaint investigated by the in-house moderator and ratified by the Officers of BVNA. If violations are found to have occurred, the post will be removed and the author of the post will be suspended from the BVNA community for a six month period. Following that period, reinstatement will be automatic. Only one warning will be given.

Following reinstatement after a 6 month suspension any further violations of the terms and conditions will result in immediate suspension. Members can re-apply after 12 months with the decision to be approved by the Officers of the BVNA.

Repeated violations will result in permanent removal.

Privacy Policy

At the British Veterinary Nursing Association (BVNA), we respect the privacy of visitors to our website. This policy addresses how we collect information, what we do with it and what controls you have over your personal information.

The BVNA is the only representative organisation for veterinary nurses and other veterinary support staff in the UK and it aims to promote animal health and welfare through the ongoing development of professional excellence in veterinary nursing. The BVNA undertakes to represent the veterinary nursing profession and its members by developing, providing and monitoring continuing professional development for veterinary nurses.

The BVNA is the voice of veterinary nursing and also provides education and training, promotes the veterinary nursing profession and disseminates advice and guidance to over 6,000 members.

We are a not for profit organisation so any money earned or donated is used in pursuing our objectives to help the veterinary profession.

This policy explains how we collect, manage, use and protect your personal information, and the document may change from time to time to reflect the latest review.

Please use the sections below for more details on how and why we use your personal information:

• Who are we?
• How and why we use your personal information
• Legitimate interests
• Sharing your information
• Retaining your information
• Your details on the web
• What are your rights?

Who are we?

In this policy, references to the British Veterinary Nursing Association (BVNA) such as we or us are referring to the BVNA.

How and why we use your personal information

What we need

The BVNA will usually collect basic personal information about you such as your name, postal address, telephone number, email address and your payment details if you are purchasing a membership subscription or course.

Sometimes we will collect other information such as date of birth and employment details. We will be clear that we wish to collect this information and our reason for collecting it.

Why we need it

We collect your personal information to keep you informed of news, to provide you with services, and for other activities, such as updates and feedback. You don’t have to disclose any of this information to browse our site. However, if you choose to withhold some information, we may not be able to provide you with certain services.

Our marketing

Sometimes, with your consent, we will process your personal information to provide you with information about our work or our activities.

On other occasions, we may process personal information in which we are required to do so by law or other regulations.

The BVNA also processes your information when it is in our legitimate interests and when these interests do not override your rights. Those legitimate interests include providing you with information on our campaigns, services, feedback and other activities.

How we obtain your details

We will also hold information about your details so that we can respect your preferences for being contacted by us. We collect your personal information in several ways:

• When you provide it to us as part of your membership subscription.
• When you provide permission to other organisations to share it with us.
• When we collect it as you use our website.
• When you have given it to a third party and you have provided permission to pass your information on to us.
• From publicly available sources (where possible) to keep your information up to date


If you are under 16, please ensure you obtain your parent/guardian’s consent before sending any personal information to any website or to the BVNA.

As a parent or guardian, we encourage you to be aware of the activities in which your children are participating. If your children voluntarily disclose information, this may encourage unwelcome messages. We suggest that you discourage your child from providing any information without your consent.

Anything else?

If you would like to change the way you hear from us or no longer wish to receive communications from us, then please contact us using the information below or on our Contact Us page.

Legitimate interests

We have a number of lawful reasons that mean we can use your personal information. One of these is something called ‘legitimate interests’. Legitimate interests means we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests.

Sharing your information

We will share your CPD record with RCVS so they can automatically update your CPD log automatically when you update it in the BVNA membership portal [from 2021]. We do not share your information with any other organisations unless we are obliged to by law, for purposes of security, taxation and criminal investigations and in the following instances:

• If you have agreed that we may do so.
• When we use other companies to provide services e.g. processing, mailing or delivering orders, answering questions, sending mail and emails or processing credit/debit card payments.
• We may disclose aggregate statistics about our site visitors, supporters, customers and sales to describe our services and operations to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics won’t include any personally identifying information.

Access to BVNA journals

The website for BVNA’s journals is provided by Taylor & Francis. The details to enable you to login will be shared to make usability and member experience as straightforward as possible. The details will be used for no purpose other than creating a login.

Retaining your information

We hold your information only as long as necessary for each reason that we use it. If you decide not to support the BVNA any more or request that we have no further contact with you, we will keep some basic information in order to avoid sending you unwanted materials in the future.

Third-Party Links

This website may include links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of the website you visit.

What are your rights?

You have a number of rights about how the personal information you provide can be used. These are:

• Transparency over how we use your personal information (right to be informed).
• The ability to request a copy of the information we hold about you (right of access).
• Update the information we hold about you if it is wrong (right of rectification).
• Ask us to stop using your information (right to restrict processing).
• Ask us to remove your personal information from our records (right to be ‘forgotten’).
• Object to the processing of your information for marketing purposes (right to object).
• Obtain and reuse your personal information for your own purposes (right to data portability).
• Not be subject to a decision when it is based on automated processing (automated decision making and profiling).

If you would like to know more about your rights under the data protection law, you can find out more by visiting the Information Commissioners Office website (

How to contact us

If you wish to raise a complaint on how we have handled your personal information, you can contact the Head of Membership who will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal information in accordance with the law, you can contact the Information Commissioner’s Office (ICO).

If you wish to talk to us about anything in our privacy policy, find out more about your rights or obtain a copy of the information we hold about you, please contact us:

By telephone: 01279 969281

By email:

By post: Suite 124, Arise Harlow, Harlow Science Park, Maypole Boulevard, Harlow, Essex CM17 9TX

This document was last updated: October 2021

Legitimate interests

The new data protection requirements have a number of reasons by which we can use the personal information you provide to us. One of these is called ‘legitimate interests’.

This means that we have the potential to use your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests.

When you provide your personal details to us, we may use your information to keep you informed of news and events from the BVNA. Before doing this, we will carefully consider any potential impact on you and your rights.

The main reasons we would use your personal information in this way would be when we might use the approach for preventing fraud, direct marketing, maintaining the security of our system, data analytics, improving our services, identifying usage trends and determining the effectiveness of our campaigns.

How we may use your personal information

Direct Marketing: We will send postal or email marketing which further the aims and objectives of the BVNA. When you have been a member or attended one of our events we are keen to keep you informed of our other news and events.

Online subscription: In order for us to process your membership subscription, payment has to be taken and contact information collected, such as name, delivery address and telephone number.

Your best interest: Processing your information to protect you against fraud when transacting on our website, and to ensure our website is secure.

Personalisation: Where the use of the information enables us to personalise, enhance or otherwise improve our services and communications for the benefit of our members.

Analytics: To use your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests.

Research: To determine the effectiveness of promotional campaigns and advertising and to develop our products, services, systems and relationships with you.

Due Diligence: We need to undertake due diligence on potential customers and business partners to determine if those companies and individuals have been involved or convicted of offences such as fraud, bribery and corruption.

We will also hold information about you so that we can respect your preferences for being contacted by us.

Your interests

Before we use your personal information for our legitimate interests, we will always consider any potential impact on you and your rights under data protection legislation and any other relevant law. Our legitimate business interests do not automatically override your interests – we will never use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Remember, you can change the way you hear from us or withdraw your permission for us to process your personal details at any time by contacting us.

Last Review Date: January 2020

Privacy policy: Cookie policy

This policy explains what cookies are, how BVNA uses them and what you can do to manage how they are used.

Cookies and how they benefit you

Our website uses cookies to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us make our website work, improve the speed and security of the site, allow you to share pages with social networks and make our marketing more efficient.

If the settings on your browser are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below.

How long do cookies last?

When a web server sends a cookie, it asks your browser to keep that particular cookie until a certain date and time. These dates can be a date in the future, when you close your browser or a date in the past.

Our own cookies

We use cookies to make our website work including:

• Remembering if you have accepted our terms and conditions.
• Helps the website to know when you have access to certain parts of the site
• There is no way to prevent these cookies being set other than to not use our site.

Anonymous visitor statistics cookies

We use cookies to compile visitor statistics such as how many people have visited our website, how long they spend on the site and what page they look at. This helps us to continuously improve our website. These analytics programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before, helping us to develop our services.

Social website cookies

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Turning cookies off

You can usually switch cookies off by adjusting your browser settings. Doing so, however, will likely limit the functionality of our website.