A practice’s veterinary team is often supported by other individuals with an interest in animal care. You can read more about their roles below.

Veterinary Receptionist

In addition to the veterinary nurse or practice manager a veterinary receptionist is part of the essential practice staff team.

A veterinary receptionist is often the first person a new or existing client talks to on the telephone or sees when they visit their veterinary practice. Sometimes they need information or reassurance that their pet will receive the best care and attention.

The veterinary receptionist is therefore instrumental in creating the first impression in relation to the veterinary practice.

In addition to dealing with clients, veterinary receptionists can play a greater part of the practice team by dealing with financial aspects i.e. invoices, payments etc, client records, and can assist the whole practice team and be a valuable team member.

Sometimes no training is required, and the veterinary practice provides in-house training however if somebody wanted to undergo external training there are several courses that could apply.

Animal Nursing Assistants/Veterinary Care Assistants

ANAs and VCAs are important members of the veterinary care team. They are involved with the husbandry and general care of patients and work under the direction of vets and veterinary nurses to ensure the well-being of the patients. ANA and VCA training can be undertaken at a number of colleges. Many of these colleges will also provide full veterinary nurse training.