Danielle Aldred RVN, CertVNECC, CertFN, DipVNZS, ILM5, explores the use of AI in responding to client complaints.
Abstract: In the ever-evolving landscape of veterinary medicine, the integration of artificial intelligence (AI) has become a topic of both fascination and concern. It is already being used in some aspects of practice life, including in responding to client complaints. This article delves into the complexities surrounding the use of AI when responding to client complaints and explores the challenges posed by intricate terminology, the accuracy of AI responses, and the potential erosion of compassion and understanding.
To cite this article: Aldred, D. (2025) AI in client communication. VNJ 40(6) pp18-19.
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