The SPVS Congress 2025 programme has been designed to provide learnings, guidance and practical tips to anyone starting up, looking to grow as a business, or aiming to progress as a veterinary leader. Highlighted here are 3 unmissable sessions amongst their fantastic programme, demonstrating the variety of relevant topics to be discussed and the diverse range of speakers excited to share their knowledge and experience with interested fellow professionals.
Nurse Utilisation: Empowering your nursing teams to enhance your business
Chaired by BVNA President, Lyndsay Hughes, our nurse utilisation session involves four contributors new to SPVS Congress, excited to share their knowledge and experience with fellow professionals. Join Anne Selfe, RVN – Cromwell Vets, Andrea Jeffery, and Stacey Bullock & Nicky Smith – Lantra for their presentation and a Q&A session, and you will come away having gained an understanding of the following to take back and implement in your own practice:
- How we can offer development, growth and empowerment to our nursing teams which will also provide the best possible nursing care for clients and their pets.
- Be able to calculate the true cost of recruiting a consulting nurse so that they can support the financial health of the practice.
- Understand the roles and responsibilities in student veterinary nurse training and how team culture can be improved by supporting student veterinary nurses.
How to discuss practice finances (without sounding like a money-grabbing b@$t*rd!)
Every practice leader needs to understand the motivators driving their team to work hard, provide great service and improve the health of the animals under their care. But how do you approach the thorny subject of practice finances? And what if your team is providing exceptional service at the expense of the bottom line?
Join Matt Haslam, Executive Board Member of VetPartners, MBA holder and member of Chartered Institute of Management, where he will discuss how transparent and inclusive discussions with the whole team can drive efficiency, productivity and profitability, without compromising customer satisfaction or practice reputation.
Improving client education in light of the CMA investigation
Chaired by Brian Faulkner, Vetology, the four contributors in this session will be considering how to improve client relationships and take part in an extended Q&A session to provide you with the opportunity to ask any questions that arise from their presentations. Join Anne Selfe, RVN – Cromwell Vets, Rich Artingstall – VetCT, Becki Maher – InsideMinds Consulting and Claire Cameron, RVN – PetsApp to come away with ideas on how to:
- Appreciate how we can help improve client education.
- Understand connected care and how this can foster collaboration in the delivery of contextual care before, during and after in-person interactions.
- Recognise the subconscious psychological impact of your clients’ experience and why you need to pay attention to every client touchpoint.
- Understand patient advocacy and discover these opportunities in your clinic.
So why not join SPVS Congress 2025 at the Hilton Birmingham Metropole, Thursday 30th January to Saturday 1st February 2025 for 3 days of the best non-clinical lecture content, social events and an innovative exhibition.
Tickets from just £395 for the full 3 days and £225 for 1 day. We’ve got some great ticket deals including up to 20% off group bookings of 3 or more! For more information and to book visit; https://spvs.org.uk/spvs-congress/