4 April 2023
Learning from mistakes, building safer systems
Watch the trailer below for “Learning from mistakes, building safer systems” by Elly Russell MA VetMB CertAVP(GSAS) MRCVS. If you want to watch it in full, click on buy on the video.
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Nurses are at the heart of driving improvements in the quality of the care in practice and are central in building practice systems that make it easier for us to get things right.
We all go into work wanting to deliver the best possible care for our patients and our clients. But delivering veterinary care is complex and things don’t always go according to plan. Humans are fallible and we all make mistakes.
Watch this webinar to learn how important it is to talk about mistakes, to offer ourselves kindness when things don’t go the way we intended and how to turn mistakes into changes and improvements in practice.
You may notice that a segment of this webinar has been re-recorded. Unfortunately, during the live event we experienced some technical issues, and so to improve the experience of watching this on catch-up we have replaced the affected sections. We hope you enjoy the recording.
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